| The PWC / Zurich 10-year Insured Builder’s Warranty Program |
| What is different about the PWC Warranty? |
| The PWC builder’s limited warranty is clearly written to be easily understood by homebuyers and the builder’s staff. Specific measurements are used to identify structural element failure rather than confusing definitions susceptible to varied interpretation. The 10-year insured limited warranty is backed by Zurich, a Best’s “A” Rated insurance company. |
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| How does the PWC warranty assist the builder in marketing homes? |
| The PWC-administered builder’s warranty provides the prospective homebuyer clear expectations of their new home and a simple, fair, timely process to resolve any issues. PWC’s staff will train the builder’s staff to develop a clear understanding of the warranty and process. |
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| While most warranty companies charge a deductible, PWC does not. Why? |
| Buying a home is the most significant purchase an individual will make. Charging a deductible to repair a defect does not foster a positive relationship between buyer and builder. It only adds stress and tension to resolving the issue. |
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| PWC does not charge a fee to file a claim. Why? |
| Some warranty companies charge a $250 or $500 claims submission fee. PWC does not for the reason identified in #3 above. |
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| Binding arbitration helps both homebuyers and homebuilders to resolve issues. How is this an advantage to both? |
| Binding arbitration offers a faster, less expensive and less complicated alternative to litigation and it produces a decision that is final and binding on both parties. |
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| PWC has an arbitration filing fee of only $80, which is much lower than the competition. Why? |
| PWC believes in facilitating the resolution of disputes; not creating barriers to the dispute resolution process. Some warranty companies charge arbitration fees of $200 to $600 per claim. PWC works to build a bridge between buyers and builders to resolve issues. |
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| How does the PWC warranty assist the builder in marketing homes? |
| Several large general liability insurance companies discount their GL rate if you have a PWC/Zurich-insured 10-year limited warranty. Others may require the warranty before they will provide GL. |
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| How does the PWC-administered builder’s warranty help me maintain good relations with my customers? |
| Builders’ customer base is their most valuable asset. A satisfied customer base can be a source of 40% or more of their sales. PWC’s staff focuses on fostering a good relationship between the builder and the homebuyer. |
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| How does the builder enroll a home in the program? Are there start up fees? |
| Just a phone call to PWC — 1-800-850-2799 — prior to closing is all that’s needed. No start up notification or start up fees required. |
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| What is the cost of the 10-year insured warranty? |
| The PWC builder’s limited warranty is clearly written to be easily understood by homebuyers and the builder’s staff. Specific measurements are used to identify structural element failure rather than confusing definitions susceptible to varied interpretation. The 10-year insured limited warranty is backed by Zurich, a Best’s “A” Rated insurance company. |